Refund Policy

Refund Policy

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
Due to hygiene reasons we do not accept returns on hair and skin products unless damaged or leakage. Please note, postage on returned items cannot be refunded unless the product is damaged.

Postage

​To return your product, send us an email at Hello@Lewaorganic.com and we will advise you of how to return your item to us.
You will be responsible for paying for your own postage costs for returning your item. Postage costs to return an unwanted item are non-refundable. If you receive a refund, the cost of return postage will not be included in your refund.
Please note we will not refund any postage you may have paid on the original order.
Depending on where you live the time it may take for your exchanged product to reach you may vary.
If you are posting an item over £20, you should consider using a trackable delivery method. We don’t guarantee that we will receive your returned item.
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Unable to collect parcel
​If your order is returned to sender for any reason, for example if you have not been at the delivery address when delivery was attempted or you have been unable to collect it from the post office where it has been held we will advise you via email when we receive it. We will offer two options, either send it back to you after you have paid the postage, or refund you the price of the products. For both options an admin fee of £2.99 will be charged.
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Faulty or Damaged goods
​We sincerely apologise if you have received your item and it is faulty or has been damaged in transit. We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos to Hello@lewaorganic.com within 14 days and we will advise you of how to return your item to us.
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Refunds
​Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
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Late or missing refunds
​If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@lewaorganic.com
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Sale items​
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.